Shipping policy
Shipping Policy
At Lullam, we carefully process and ship your order with trusted international fulfillment and delivery partners. Once your order is placed, you will receive an order confirmation by email.
Order processing time
Orders are usually processed within 1–3 business days after your order is placed.
During busy periods, product launches, holidays, or unexpected fulfillment delays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.
Estimated delivery times
Delivery times depend on your location and the delivery partner handling your package.
Estimated delivery times:
United States: 7–14 business days
Canada: 7–14 business days
United Kingdom: 7–12 business days
Europe: 7–14 business days
Rest of world: 10–20 business days, where available
Shipping and delivery times shown on our website and at checkout are estimates only and are not guaranteed.
Delivery times shown at checkout are estimates and may vary depending on customs, local carriers, and fulfillment conditions.
Shipping rates
Shipping rates are calculated and shown at checkout before you complete your order.
We may offer free shipping above certain order values. The exact free shipping threshold depends on your country, currency, and market and will be displayed at checkout.
Tracking information
Once your order has shipped, you will receive a tracking link by email.
Please allow a few days for tracking information to update after your order has been dispatched. In some cases, tracking updates may be delayed while the package is in transit between fulfillment partners, customs, or local delivery carriers.
International fulfillment
Orders may ship from one of our international fulfillment partners.
This allows us to offer Lullam products to customers in different countries while keeping shipping accessible and reliable.
Customs, duties, and import taxes
International orders may be subject to import duties, VAT, taxes, customs fees, handling fees, or other charges depending on your country.
Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
Lullam is not responsible for customs delays, customs decisions, or additional charges applied by customs authorities or local delivery partners in your country.
Incorrect or incomplete shipping address
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We cannot guarantee that we can change the shipping address after an order has been processed.
If an order cannot be delivered due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, or similar reasons, additional shipping costs may apply.
Lost or delayed packages
If your order has not arrived within the estimated delivery window, please contact us at:
Include your order number and the email address used for the order.
We will help investigate the shipment with the delivery partner. If a package is confirmed lost, we will work with you on a suitable solution.
Damaged packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include your order number and clear photos of the damaged item, packaging, and shipping label where possible.
Contact
For questions about shipping, delivery, or tracking, contact us at: