Terms of service
Terms of Service
Overview
Welcome to Lullam.
The terms “we”, “us” and “our” refer to Lullam. Lullam operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you visit our website, use our services, or purchase products from us.
Please read these Terms of Service carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and any other policies referenced on our website.
You can view our Privacy Policy here:
https://lullam.com/policies/privacy-policy
You can view our Refund Policy here:
https://lullam.com/policies/refund-policy
If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.
Section 1 — Access and account
By using our website or purchasing from us, you represent that you are at least the age of majority in your country, state, or province of residence.
If you allow a minor dependent to use our website or services on a device you own, purchase, or manage, you confirm that you are responsible for their use of our services.
To use certain parts of our website, including placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and other information required to process your order.
You represent and warrant that all information you provide to us is accurate, complete, current, and that you have the right to provide this information.
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our products
Lullam creates baby products for feeding, sleep, comfort, and early development.
We make every effort to provide accurate product descriptions, images, colors, sizes, materials, features, pricing, and availability on our website.
However, product colors and appearance may vary slightly depending on your screen, device settings, lighting, photography, production batch, or other factors.
We do not guarantee that the appearance, color, or quality of any product purchased by you will be exactly the same as displayed on our website.
All product descriptions, specifications, prices, and availability are subject to change at any time without notice.
We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer to any person, geographic region, or jurisdiction.
Section 3 — Medical and developmental disclaimer
Lullam products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Our products are designed to support everyday feeding, sleep, comfort, and early development routines.
Any information provided on our website, packaging, emails, advertisements, guides, or other content is for general educational and informational purposes only and should not be used as a substitute for professional medical advice, diagnosis, treatment, or guidance.
Always consult a qualified healthcare professional, pediatrician, lactation consultant, dentist, orthodontist, speech-language pathologist, feeding specialist, midwife, or other relevant professional if you have concerns about your baby’s health, feeding, sleep, breathing, oral development, physical development, cognitive development, growth, or safety.
No product, guide, article, statement, or recommendation from Lullam should be interpreted as medical advice.
Section 4 — Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Lullam reserves the right to accept or decline your order for any reason at our discretion.
Your order is not accepted until we confirm acceptance and payment has been processed.
Please review your order carefully before submitting it. Once an order has been accepted or processed, we may not be able to accommodate cancellation or change requests.
If we need to cancel, modify, or decline an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase.
We reserve the right to refuse, cancel, or limit orders that appear to be fraudulent, suspicious, incorrect, placed for resale, or in violation of these Terms.
Your purchases are subject to our Refund Policy, which can be viewed here:
https://lullam.com/policies/refund-policy
You represent and warrant that your purchases are for personal or household use and not for unauthorized commercial resale or export.
Section 5 — Prices and billing
Prices, discounts, promotions, shipping rates, and product availability are subject to change without notice.
The price charged for a product will be the price in effect at the time the order is placed and will be shown in your order confirmation email.
Prices may be shown in different currencies depending on your market or location.
Unless clearly stated otherwise at checkout, posted prices may not include shipping costs, handling fees, customs duties, import taxes, local taxes, or other fees charged by your country or local authorities.
We may offer promotions, discounts, bundles, or special offers from time to time. These may be subject to additional terms and conditions. If there is a conflict between a promotion and these Terms, the promotion terms will apply.
You agree to provide current, complete, and accurate purchase, billing, shipping, and payment information for all purchases made through our website.
You agree to promptly update your account and payment information where necessary so we can complete your transactions and contact you if needed.
You represent and warrant that any payment information you provide is true, correct, complete, and that you are authorized to use the payment method provided.
Section 6 — Shipping and delivery
Shipping and delivery times shown on our website and at checkout are estimates only and are not guaranteed.
Delivery times shown at checkout are estimates and may vary depending on customs, local carriers, and fulfillment conditions.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, holidays, weather, supplier delays, local delivery issues, or events outside our reasonable control.
Once an order has been transferred to a carrier, delivery is handled by that carrier and local delivery partners.
Please make sure your shipping address is complete and accurate before placing your order.
If your order cannot be delivered due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, or similar reasons, additional shipping fees may apply.
International orders may be subject to customs duties, import taxes, customs clearance charges, or other fees depending on your country.
Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.
For more information, please refer to our Shipping Policy.
Section 7 — Returns and refunds
Returns and refunds are handled according to our Refund Policy.
You can view our Refund Policy here:
https://lullam.com/policies/refund-policy
Please do not send any products back without contacting us first.
Items returned without approval may not be accepted.
Because our products are intended for babies and may include feeding, sleep, hygiene, or baby care items, opened or used products may not be eligible for return unless they are defective, damaged, or incorrect.
This does not affect your statutory rights.
Section 8 — Product safety and use
You are responsible for using all products according to the instructions, warnings, age recommendations, care guidelines, and safety information provided with the product or on our website.
Baby products must always be used under appropriate adult supervision.
Always inspect products before each use. Discontinue use immediately if a product shows signs of damage, wear, weakness, cracking, tearing, loose parts, or any other safety concern.
Never use a product in a way that is inconsistent with its intended use or safety instructions.
Lullam is not responsible for harm caused by misuse, improper cleaning, improper storage, failure to follow instructions, modification of products, or use of products outside their intended purpose.
Section 9 — Intellectual property
All content on our website, including but not limited to trademarks, brand names, logos, product names, text, images, graphics, icons, videos, audio, designs, layouts, product reviews, and overall presentation, is owned by Lullam, our affiliates, or our licensors.
These materials are protected by copyright, trademark, and other intellectual property laws.
You may use our website and services for personal, non-commercial use only.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, sell, or exploit any part of our website or content without our prior written permission.
Nothing in these Terms grants you any right, title, or interest in our intellectual property.
Unauthorized use of our website, brand, content, images, product names, or designs may violate intellectual property laws.
All rights not expressly granted are reserved by Lullam.
Section 10 — Optional tools
We may provide you with access to tools, features, apps, integrations, or resources offered by third parties.
We do not monitor, control, or have input over all third-party tools.
You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties, representations, or conditions of any kind.
We are not liable for any harm, loss, or damage arising from or relating to your use of optional third-party tools.
Your use of third-party tools is entirely at your own risk and discretion.
You should review and approve the terms and policies of any relevant third-party provider before using their tools or services.
We may also introduce new features, tools, or resources in the future. Such features will also be subject to these Terms of Service.
Section 11 — Third-party links
Our website may contain links to websites, materials, tools, apps, resources, or services provided or operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, security, policies, or practices of third-party websites or services.
If you choose to access third-party websites or services, you do so at your own risk.
We are not liable for any harm, loss, or damage related to your access to third-party websites or your purchase or use of third-party products, services, resources, or content.
Please review third-party policies carefully before engaging in any transaction.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
Section 12 — Relationship with ecommerce service providers
Our store may be hosted, powered, or supported by third-party ecommerce platforms, payment processors, app providers, analytics tools, email platforms, shipping services, or other service providers.
These providers help us operate our website, process orders, accept payments, deliver products, communicate with customers, and improve our services.
Any sale you make through our store is made directly with Lullam.
Third-party service providers are not responsible for any aspect of the sale between you and Lullam, including products, delivery, returns, refunds, injury, damage, or loss, except where required by applicable law or their own terms.
Section 13 — Privacy policy
All personal information we collect through our website and services is handled according to our Privacy Policy.
You can view our Privacy Policy here:
https://lullam.com/policies/privacy-policy
By using our website or services, you acknowledge that you have read our Privacy Policy.
Because our website is operated using third-party ecommerce and service providers, certain personal information may be processed by such providers in order to provide website, checkout, payment, order, shipping, analytics, marketing, and customer support services.
Section 14 — Feedback, reviews, and user content
If you submit, upload, post, email, tag, share, or otherwise provide reviews, feedback, testimonials, photos, videos, ideas, suggestions, comments, or other content related to Lullam, our products, or our services, you grant us a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from such content in any media.
We may use such content to operate, improve, promote, and market Lullam and our products.
You represent and warrant that you own or have all necessary rights to the content you provide and that your content does not violate the rights of any third party.
You agree that your content will not be unlawful, abusive, misleading, defamatory, obscene, offensive, or harmful.
We may, but are not obligated to, monitor, edit, remove, or refuse user content at our discretion.
We are not responsible or liable for user content submitted by you or any third party.
Section 15 — Errors, inaccuracies, and omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions.
These may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, product images, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order.
We are not obligated to update, amend, or clarify information on our website except as required by law.
Section 16 — Prohibited uses
You may use our website and services for lawful purposes only.
You may not use our website, services, content, or products:
- for any unlawful, fraudulent, malicious, or harmful purpose;
- to violate any international, national, federal, provincial, state, or local law;
- to infringe upon or violate our intellectual property rights or the rights of others;
- to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person;
- to submit false or misleading information;
- to upload or transmit viruses, malware, or harmful code;
- to collect or track personal information of others without permission;
- to spam, phish, pharm, pretext, crawl, scrape, or otherwise misuse the website;
- to interfere with or bypass security features;
- to impersonate another person or entity;
- to use automated tools to access, copy, scrape, or exploit our website or content;
- to engage in conduct that restricts or inhibits another person’s use or enjoyment of our services.
We reserve the right to suspend, block, disable, or terminate your access to our website or services if we determine that you have violated these Terms.
Section 17 — Automated tools and agents
You may not use bots, crawlers, scrapers, automated agents, AI agents, or similar automated tools to access, copy, extract, monitor, interact with, or misuse our website or services without our prior written permission.
Any automated tool that accesses our website must comply with applicable laws, our robots.txt file where relevant, and any technical restrictions we use to protect our website.
We reserve the right to block, limit, or restrict automated access to our website at any time.
Section 18 — Termination
We may terminate these Terms or suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, misused our services, provided false information, engaged in fraudulent activity, or acted in a way that may harm Lullam, our customers, or third parties.
You will remain responsible for any amounts owed up to and including the date of termination.
Sections that by their nature should survive termination will continue to apply, including but not limited to sections relating to intellectual property, user content, privacy, disclaimers, limitation of liability, indemnification, governing law, and dispute-related provisions.
Section 19 — Disclaimer of warranties
Our website, services, content, and products are provided to the fullest extent permitted by law on an “as is” and “as available” basis.
We do not guarantee that our website or services will be uninterrupted, timely, secure, error-free, or free from viruses or harmful components.
We do not warrant that the results obtained from using our website, services, or products will meet your expectations.
Except as expressly stated by Lullam, we disclaim all warranties, representations, and conditions of any kind, whether express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.
Nothing in these Terms limits your mandatory consumer rights under applicable law.
Section 20 — Limitation of liability
To the fullest extent permitted by law, Lullam and our affiliates, partners, directors, officers, employees, contractors, service providers, licensors, and agents are not liable for any indirect, incidental, special, punitive, exemplary, or consequential damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury claims, or similar damages arising from your use of our website, services, products, or any content provided through our website.
Our liability is limited to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under mandatory consumer protection laws.
Section 21 — Indemnification
You agree to indemnify, defend, and hold harmless Lullam and our affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, demands, costs, or expenses, including reasonable legal fees, arising from:
- your breach of these Terms;
- your violation of any law or regulation;
- your violation of the rights of a third party;
- your misuse of our website, services, or products;
- your user content, feedback, or submissions.
We may control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in the defense of such claims.
Section 22 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion will be deemed severed from these Terms.
Such determination will not affect the validity and enforceability of the remaining provisions.
Section 23 — Waiver and entire agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Lullam regarding your use of our website and services.
These Terms supersede any prior or contemporaneous agreements, communications, and proposals between you and us, whether oral or written.
Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.
Section 24 — Assignment
You may not assign, transfer, or delegate these Terms or your rights or obligations under these Terms without our prior written consent.
Any attempted assignment without consent will be null and void.
We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice, including in connection with a merger, acquisition, restructuring, sale of assets, or transfer of business operations.
Section 25 — Governing law
These Terms of Service and any separate agreements through which we provide services or products to you are governed by and construed in accordance with the laws of the Netherlands.
If you are a consumer in another country, you may also have mandatory consumer protection rights under the laws of your country of residence.
Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.
Section 26 — Headings
The headings used in these Terms are included for convenience only.
They do not limit or otherwise affect these Terms.
Section 27 — Changes to these Terms of Service
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes on our website.
Where required by applicable law, we will notify you of material changes.
It is your responsibility to check this page periodically for updates.
Your continued use of or access to our website or services after any changes are posted constitutes acceptance of those changes.
Section 28 — Contact information
Questions about these Terms of Service should be sent to us at:
Lullam
support@lullam.com
Business address available upon legally required request.